Terms of service
RELICRUNNERS.COM ONLINE STORE TERMS AND CONDITIONS
Table of contents:
§ 1 Definitions
§ 2 General provisions
§ 3 Orders
§ 4 Payment and price
§ 5 Delivery
§ 6 Withdrawal from the contract
§ 7 Complaints
§ 8 Provision of services by electronic means
§ 9 Personal Data Protection
§ 10 Product safety
§ 11 Final provisions
§ 1 Definitions
The terms used in the Terms and Conditions shall have the following meanings:
1) Store / Online Store – an online store operated by the Seller, available at https://relicrunners.com/,
2) Seller – GOODIE BAG Spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, address: ul. Josepha Conrada 51, 31-357 Krakow, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Krakow-Śródmieście in Krakow, 11th Commercial Division of the National Court Register under KRS number: 0001140017, REGON: 540253510, NIP: 9452302336, e-mail address: store@relicrunners.com
3) Customer – a natural person purchasing Products via the Online Store,
4) Working days – days of the week from Monday to Friday, excluding public holidays;
5) Terms and Conditions – this document, specifying the rights and obligations of the Seller and the Customer, as well as the conditions for placing orders and making purchases in the Online Store.
6) Shopping Cart - a service provided by the Seller in the Online Store, which displays the Products added by the Customer to the Order, enabling the Customer to place and change the Order, as well as to view the current value of the Order;
7) Order – a declaration of will by the Customer, constituting an offer to conclude a Sales Agreement submitted to the Seller by the Customer, made using the functionality of the Online Store, containing information necessary for the conclusion and performance of the Sales Agreement.
8) Product – a movable item available in the Online Store, intended for sale on the basis of a Sales Agreement concluded between the Seller and the Customer, using the functionality of the Online Store;
9) Sales Agreement – a sales agreement concerning the sale by the Seller to the Customer of the Products covered by the Order, the terms and conditions of which are set out in the Terms and Conditions;
10) GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
11) Payment Operator – means an entity providing payment services within the Store for its Customers. The payment operator is the online payment service provider Shopify Payments - Shopify Inc. 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada
§ 2 General provisions
1. The online store available at https://relicrunners.com/ is operated by GOODIE BAG Spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, address: ul. Josepha Conrada 51, 31-357 Krakow, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Krakow-Śródmieście in Krakow, 11th Commercial Division of the National Court Register under KRS number: 0001140017, REGON: 540253510, NIP: 9452302336, e-mail address: store@relicrunners.com
2. The Terms and Conditions define the rights and obligations of Customers and the Seller.
3. In order to conclude a contract with the Seller, the Customer may exercise their right to negotiate the terms of the contract before placing an order. If the Customer waives the right to negotiate, these Terms and Conditions shall constitute the content of the contract concluded between the parties.
4. The Customer may access the Terms and Conditions at any time via a link on the Online Store website, as well as by saving them in any format on a medium of their choice.
5. The products offered in the Online Store are in accordance with the contract.
6. Communication with the Seller by the Customer shall result in the Customer bearing the costs arising from agreements concluded by the Customer with third parties for the possibility of using specific forms of distance communication. The Seller shall not charge any additional fees or benefits for the possibility of communicating with him.
7. In the event of a dispute with the Seller, the Customer has the option of amicable settlement, including through the use of the online dispute resolution platform between consumers and entrepreneurs at EU level available at http://ec.europa.eu/consumers/odr (ODR Platform).
§ 3 Orders
1. The information about the products presented in the Online Store does not constitute an offer, but an invitation to conclude a sales contract.
2. Placing an order constitutes an offer made to the Seller by the Customer.
3. In order to place an order, the Customer should add the product they intend to purchase to the “Shopping Cart.” Adding a product to the “Shopping Cart” does not constitute placing an order. Products may be freely added or removed from the “Shopping Cart.”
4. After finally adding products to the “Shopping Cart,” the Customer is redirected to the order form to provide their address, payer details, delivery method, and payment method. The Customer is then redirected to the order summary. The order is placed by selecting the “Buy and pay” button.
5. The condition for placing an order is reading and accepting these Terms and Conditions, which the Customer confirms before placing the order by checking the appropriate box in the order form.
6. Pressing the “Buy and pay” button means that the Customer has placed an order with an obligation to pay.
7. Information about the total value of the order, which includes the price of the goods and the costs of delivery, is provided each time on the Online Store website during the ordering process, including before the Customer directly confirms and places the order. These are the total costs that the Customer is required to pay, including applicable taxes and delivery costs.
8. After placing the Order, the Customer will receive an email confirmation of the Order to the email address provided when placing the Order. This email constitutes acceptance of the Customer's offer. Upon informing the Customer of the acceptance of their offer, a Sales Agreement is concluded between the Seller and the Customer.
9. Together with the information about the acceptance of the Order, the Seller shall send the Customer link to these Terms and Conditions.
§ 4 Payment and price
1. The Customer may pay for the goods ordered in the following manner:
a) online payment or payment card via the Payment Operator.
2. Electronic payments are handled by the Payment Operator. Making a payment via the Payment Operator requires entering into a separate legal relationship with the Payment Operator and accepting its terms and conditions.
3. The prices listed on the Online Store website are gross prices and are expressed in US dollars, euros, or Polish zlotys. The price of the product before adding it to the “Shopping Cart” does not include shipping costs.
§ 5 Delivery
1. The Customer selects the type of delivery from those available on the Online Store website. Delivery is made to the address indicated by the Customer in the order.
2. The order will be processed immediately, no later than within 30 days, unless a different date is specified in the Product card or during the Order placement. The order processing time is counted from the moment of positive payment authorization.
3. The costs of delivery of the Order, which are borne by the Customer in addition to the price of the Products, are specified on the Online Store website when placing the Order.
4. Upon delivery of the Product to the Customer, the benefits and burdens associated with the item and the risk of accidental loss or damage shall pass to the Customer. In the case of delivery by a carrier or forwarder other than the Seller, the delivery of the Product shall be deemed to have taken place when the Product is collected by the Customer from the carrier or forwarder.
5. It is recommended that the Customer, if possible, inspect the Product upon delivery in the presence of a representative of the Seller or the entity performing the transport. In the event of any damage to the shipment, it is also recommended that the Customer draw up an appropriate report and contact the Seller immediately.
§ 6 Withdrawal from the contract
1. A Customer who has concluded a distance contract via the Online Store may withdraw from it within 14 days without giving any reason.
2. The right to withdraw from the contract is not available to the Customer in cases specified in consumer law.
3. The period for withdrawal from the contract begins on the day on which the Customer took possession of the Product or on which a third party other than the carrier indicated by the Customer took possession of the Product, and in the case of a contract which:
a) covers multiple Products that are delivered separately, in batches or in parts – from the date of taking possession of the last Product, batch or part,
b) consists in the regular delivery of a Product for a specified period of time – from the date of taking possession of the first Product.
c) consists in placing an order for a Product that has not yet been manufactured – from the date of placing the order in the Online Store.
4. To meet the deadline for withdrawal from the contract, it is sufficient to send a statement of withdrawal from the contract before the deadline for withdrawal from the contract.
5. The Customer may exercise their right to withdraw from the sales contract by sending a statement of withdrawal by email or in writing to the Seller's address.
6. When exercising their right to withdraw from the contract, the Customer may use the contract withdrawal form available on the Online Store's website, but this is not mandatory.
7. In the event of withdrawal from the contract, the contract shall be deemed not to have been concluded.
8. In the event of withdrawal from the contract, the Customer is obliged to return the purchased Product immediately, but no later than within 14 days from the date of withdrawal from the contract. To meet the deadline, it is sufficient to send the returned Product to the Seller's address before the expiry of 14 days.
9. The costs of returning (sending back) the Product shall be borne by the Customer.
10.The Seller shall immediately, but no later than within 14 days of receiving the Customer's statement of withdrawal from the contract, return to the Customer all payments made by them, including the costs of delivery, except for additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard method of delivery offered by the Seller.
11. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer indicated in the statement of withdrawal from the contract a different method of refund which does not involve any costs for the Customer.
12. The Seller may withhold the refund of payments received from the Customer until the Product is returned or the Customer provides authentic proof of its return, whichever occurs first.
13. The Customer shall only be liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics, and functioning of the goods.
§ 7 Complaints
1. The Seller shall be liable for any lack of conformity of the goods with the contract.
2. Complaints may be submitted by the Customer by email or in writing to the Seller's address.
3. When submitting a complaint, it is recommended to include at least the following information in the complaint form:
1) first name, last name, company name, tax identification number, mailing address, and contact details;
2) information about the date of conclusion of the contract, together with confirmation of its conclusion;
3) information and circumstances regarding the subject of the complaint, in particular the type and date of the Product's non-compliance with the contract;
4) request regarding the manner of handling the complaint.
4. The Seller shall respond to the Customer's complaint immediately, no later than within 14 days from the date of its submission. Failure by the Seller to respond within the above time limit shall mean that the Seller has accepted the complaint as justified.
5. If the complaint is not accepted, the Customer will also be notified whether or not the Seller agrees to an out-of-court settlement of the dispute. If consent is given, the Seller shall indicate to the Customer the entity competent for out-of-court dispute resolution.
§ 8 Provision of electronic services
1. The Seller provides the following electronic services free of charge via the Online Store:
1) enabling the placement of Orders and the conclusion of Sales Agreements;
2) enabling the use of the Shopping Cart;
3) making available data and materials contained in the Online Store, including, in particular, information about Products.
2. Technical requirements necessary to cooperate with the ICT system through which the Seller provides Electronic Services:
1) a PC, Mac or other device enabling the use of the Store;
2) access to the Internet;
3) access to e-mail;
4) appropriate software in the form of a web browser.
3. The Customer is prohibited from providing illegal content.
4. The contract for the provision of electronic services is concluded upon commencement of use of a given functionality of the Online Store enabling the use of a specific electronic service.
5. The contract for the provision of electronic services is concluded for an indefinite period and is terminated upon and by the Customer's cessation of use of a given electronic service, without the need to make any additional statements.
6. The Customer may terminate the agreement referred to in sections 4 and 5 at any time and without giving any reason by sending an appropriate statement by email or in writing to the Seller's address. The Customer may also withdraw from the agreement referred to in sections 4 and 5 within 14 days without giving any reason, in accordance with the rules set out in § 6.
7. The Customer may submit a complaint regarding the services provided electronically by the Seller by email or in writing to the Seller's address.
8. The Seller shall consider a complaint regarding services provided electronically within 14 days of its receipt and shall inform the Customer of the results without delay.
§ 9 Personal Data Protection
Detailed information on the processing of Customers' personal data is set out in the “Privacy Policy” available at: https://relicrunners.com/policies/privacy-policy
§ 10 Product Safety
1. In order to ensure the high quality and safety of its products, the Seller allows the reporting of problems related to the safety of products offered by the Seller, regardless of whether the Seller is their manufacturer or not.
2. The scope of the Seller's actions in connection with a report may vary depending on whether it concerns products for which the Seller is the manufacturer within the meaning of Regulation (EU) 2023/988 on general product safety, or whether the Seller performs a different role. However, in each case, the actions taken by the Seller will be in accordance with the provisions of law.
3. Reports may concern: a) incidents related to the use of products, b) suspicions of potential risks to health or life, c) any irregularities that may affect the safety of use.
4. Product safety issues can be reported by email or in writing to the Seller's address.
5. In order for the report to be properly processed, it is necessary to provide: a) the name of the product, b) a description of the problem (e.g., type of hazard, incident that occurred), c) the reporter's details so that a response can be provided. d) attachments such as a photo of the product or other materials illustrating the issue reported may also be included with the report.
6. The Seller shall make every effort to acknowledge the report immediately, within no more than 14 working days,
However, if the Seller is not the manufacturer within the meaning of Regulation 2023/9880 on general product safety, or in situations where the recognition of the report requires a more extensive analysis, this period may be extended, of which the reporting party will be informed, together with the reasons.
7. After reviewing the notification, the notifier shall be informed of the findings and the measures taken.
8. If the risk is confirmed:
a) The seller will contact the notifier to discuss further steps,
b) measures will be taken in accordance with the regulations, including the possible withdrawal of the product from the market, if necessary.
§ 11 Final provisions
1. These Terms and Conditions shall enter into force on July 1, 2025.
2. Customers may access these Terms and Conditions at any time via a link on the Online Store website. The Terms and Conditions may be recorded, obtained, and reproduced by printing them or saving them on an appropriate data carrier.
3. The provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law. In the event of any unintentional inconsistency between the Terms and Conditions and the above provisions, those provisions shall prevail and shall be applied by the Seller.
4. If any provision of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable to the extent provided for by law, it shall be excluded to that extent. The remainder of the Terms and Conditions shall remain in force.
5. The Seller is entitled to amend the Terms and Conditions for the following reasons:
a) the need to adapt the content of the Terms and Conditions to new or amended legal provisions or their interpretation by courts or public authorities, which affect the content of the Terms and Conditions,
b) issuance of a ruling, decision, recommendation or other similar act by a court or authorized public authority that has a direct impact on the content of the Terms and Conditions and results in the need to amend them in order to comply with such ruling, decision, recommendation or other similar act,
c) removal of any errors, mistakes, ambiguities or interpretative doubts concerning the content of the Terms and Conditions,
d) the need to update the technical requirements or security standards specified in the Terms and Conditions,
e) changes in the names, addresses, company details or references indicated in the content of the Regulations,
f) the need to improve the operation of the Online Store, provided that such changes do not violate or limit the rights previously acquired by Customers,
g) introduction, removal or change of the terms and conditions of individual services provided electronically within the Online Store.
6. The Seller shall notify the Customer of any changes to the Terms and Conditions by publishing the current version of the Terms and Conditions in the Online Store, 7 days before they come into force.
7. Orders placed during the term of the previous version of the Terms and Conditions shall be processed in accordance with its provisions.
8. All graphic elements of the Online Store, technical solutions used therein, content elements, as well as the manner in which graphic elements and content are presented (layout), as well as the software, databases and other materials placed within the Online Store are subject to the copyright of the Seller or third parties and are protected in accordance with the provisions of law.
9. In order to use the Online Store, the Seller grants Customers a non-exclusive, non-transferable, non-assignable License to use the Online Store for the duration of their use of the Online Store. Under the License granted, the Customer is only entitled to temporarily reproduce the Online Store by displaying it in a web browser and saving temporary files in order to use the available functionalities in a manner consistent with these Terms and Conditions.
10. These Terms and Conditions are governed by Polish law and are subject to the jurisdiction of Polish courts. The choice of Polish law does not deprive the consumer of the protection granted to them under provisions that cannot be excluded by agreement, under the law that would be applicable in the absence of a choice of law.